INTRODUCTION 4
CLB5L Follow directions to locate an office, school or tourist attraction on a map. (II. Comprehending Instructions: Understand simple to moderately complex directions and instructions for generally familiar and relevant procedures. [Instructions are about 7 to 8 steps, with up to 10 details (fewer on the phone).] Follows a range of basic cohesive devices indicating order and sequence. Seeks clarification and confirmation if required. Responds with actions to directions and instructions.)
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CLB5L Listen to a short explanation from a bank teller about different accounts to determine the advantages and disadvantages of each. (IV. Comprehending Information: Understand descriptive or narrative monologues or presentations related to everyday, personally relevant topics or situations. [Presentations are informal, with the use of visuals and up to about 5 minutes in length.] Gets the gist. Identifies key words and phrases. Identifies factual details and some implied meanings. Identifies opinions. Interprets descriptions, reports and explanations.) 14
CLB5S Answer the phone at work. Provide information to the caller (such as company name, hours of operation, basic information about a product or service). (I. Interacting with Others: Participate in very short phone calls. [Communicating on the phone may be difficult.] Answers the phone, greets a caller, and closes a conversation using appropriate conventions and expressions. Provides simple personal information.) 19
CLB6L Listen and respond to a friend’s reason for cancelling a dinner date. (I. Interacting with Others: Understand common social exchanges (such as openings and closings, making and cancelling of appointments, apologies, regrets, excuses, and problems in reception and communication). Identifies specific factual details and implied meanings. Identifies formal and casual style and register. Identifies language functions. Identifies some feelings such as regret and compassion. Identifies expressions of openings, pre-closings, closings and leave-takings. Identifies situation and relationship between speakers. Identifies mood, attitude and emotional states from tone and intonation.) 24
CLB6L Take simple routine food orders on the phone or at a drive-through. (III. Getting Things Done: Understand moderately complex communication intended to influence or persuade (such as suggestions, advice, encouragements and requests) in everyday, personally relevant situations. Identifies main intent, main ideas, factual details, words and expressions. Identifies implied meanings. Identifies the functions of utterances (such as suggestions, encouragement and requests). Interprets facts, advice, suggestions and opinions. Identifies cohesive devices and discourse indicators for comparison, contrast, condition and result.) 29
CLB6S Call to make an appointment with a professor or dentist. (I. Interacting with Others: Participate in short phone calls. [Communicating with strangers on the phone may be challenging.] Answers the phone, greets the caller, and closes a conversation using appropriate conventions and expressions. Provides information or leaves a message with 3 to 5 details. Clarifies and confirms information.) 34
CLB7L Listen and respond to a complaint from a friend, colleague or classmate and determine the nature of the complaint and the speaker’s mood and attitude. (I. Interacting with Others: Understand moderately complex social exchanges (such as expressions of and responses to gratitude, hopes, appreciation, complaints, disappointment, satisfaction, dissatisfaction, approval and disapproval). Identifies implied meanings and stated and unspecified details. Identifies language functions. Identifies formal and casual style and register. Understands the intent of the expressions and the responses. Identifies emotional state, mood and attitude from tone and intonation. Interprets feelings such as gratitude, hope and appreciation. Identifies situation and relationship between speakers.) 39
CLB7L Listen to orders from law enforcement officials (such as a police officer, judge, parking enforcement officer, customs official). (III. Getting Things Done: Understand moderately complex communication intended to influence or persuade (such as requests, reminders, orders and pleas) in situations related to personal or general experiences. Identifies the purpose, main ideas, factual details. Identifies implied meanings. Identifies the functions of utterances (such as requests and reminders). Follows discourse indicators signalling cause and effect, condition and result. Interprets requests, reminders, orders and pleas. Predicts consequences and outcomes.) 44
CLB8L Follow instructions from a technical assistant on the phone to resolve a simple computer software issue. (II. Comprehending Instructions: Understand extended multistep directions or instructions for technical or non-technical tasks. [Instructions are over 12 steps, with up to 20 details (fewer on the phone).] Follows sequence markers, cohesive devices (connecting words, reference, parallel structure, substitution) or other linguistic clues to infer order of steps. Responds with actions to directions and instructions.) 49
CLB8L Listen and identify facts and opinions in a conversation between several people about a controversial social issue (such as gambling, censorship, budget priorities) to determine own position on the issue. (IV. Comprehending Information: Understand group interactions about abstract and complex ideas on familiar topics.) 54
APPENDIX A: LISTENING ASSESSMENT 59
APPENDIX B: SPEAKING ASSESSMENT 60
APPENDIX C: READING ASSESSMENT 61
APPENDIX D: WRITING ASSESSMENT 62
INDEX 63
